Effective Date: September 22, 2025

Last Updated: September 22, 2025

1. Introduction

MIJ Solution ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services as an authorized Channel Partner of Cyklop Company.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name, designation, and contact information
Company name and business details
Email addresses and phone numbers
Billing and shipping addresses
Payment and financial information
Technical requirements and specifications

2.2 Technical Information

When providing services, we may collect:

Machine operational data for maintenance
Production line specifications
Error logs and diagnostic information
Usage patterns and performance metrics
Environmental conditions and setup details

2.3 Website Information

Our website may collect:

IP addresses and browser information
Pages visited and time spent
Cookies and similar technologies
Referral sources and search queries

3. How We Use Your Information

We use collected information for:

Service Delivery: Providing installation, maintenance, and support services
Communication: Responding to inquiries and providing updates
Technical Support: Diagnosing issues and providing solutions
Business Operations: Processing orders, billing, and contract management
Quality Improvement: Enhancing our services and customer experience
Legal Compliance: Meeting regulatory requirements and industry standards
Marketing: Sending relevant product information and updates (with consent)

4. Information Sharing and Disclosure

4.1 With Cyklop Company

As an authorized Channel Partner, we may share relevant information with Cyklop Company for:

Warranty and technical support
Product development and improvement
Quality assurance and compliance

4.2 With Service Providers

We may share information with trusted third parties who assist us in:

Payment processing and financial services
Logistics and shipping
Technical support and maintenance
IT services and data storage

4.3 Legal Requirements

We may disclose information when required by law or to:

Comply with legal obligations
Protect our rights and interests
Ensure customer and public safety
Prevent fraud or illegal activities

5. Data Security

We implement appropriate security measures to protect your information:

Encryption of sensitive data in transit and at rest
Access controls and authentication systems
Regular security assessments and updates
Employee training on data protection
Secure storage and backup systems
Incident response and breach notification procedures

6. Data Retention

We retain personal information for:

Customer data: Duration of business relationship plus 7 years for legal compliance
Technical data: As long as equipment is under service or warranty
Financial records: As required by applicable tax and accounting laws
Marketing data: Until consent is withdrawn or unsubscribed

7. Your Rights and Choices

You have the right to:

Access: Request copies of your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information (subject to legal requirements)
Restriction: Request limitation of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to processing for marketing or other purposes
Withdrawal: Withdraw consent for data processing

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance user experience and website functionality
Analyze website usage and performance
Provide personalized content and recommendations
Remember your preferences and settings

You can control cookie settings through your browser preferences.

9. International Data Transfers

As an authorized Channel Partner of Cyklop Company, some data may be transferred internationally for:

Technical support and warranty services
Product development and quality assurance
Global service coordination

We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are designed for business use and we do not knowingly collect personal information from children under 18 years of age. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our practices or services
Legal or regulatory requirements
Industry best practices

We will notify you of material changes through email or website notifications.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

MIJ Solution
Data Protection Officer
Phone: +91 8802536123
Email: mijsolution0@gmail.com
General Email: mijsolution0@gmail.com

13. Compliance and Regulations

This Privacy Policy complies with:

Information Technology Act, 2000 (India)
Personal Data Protection Bill (India)
Industry-specific regulations for pharmaceutical and food sectors
International standards for data protection

14. Data Processing Lawful Basis

We process personal data based on:

Contract: To fulfill service agreements and obligations
Legitimate Interest: For business operations and service improvement
Consent: For marketing communications and optional services
Legal Obligation: To comply with applicable laws and regulations

15. Automated Decision Making

We may use automated systems for:

Technical diagnostics and predictive maintenance
Service scheduling and optimization
Quality control and performance monitoring

You have the right to request human review of automated decisions that significantly affect you.

This Privacy Policy demonstrates our commitment to protecting your personal information while providing excellent coding and marking solutions as an authorized Cyklop Channel Partner.